FAQs

 

What types of lingerie does Silq offer?

Silq provides a curated selection of stylish and comfortable lingerie designed to enhance your confidence and silhouette. Our products include features such as instant tummy control and seamless designs, ensuring all-day comfort while remaining invisible under any outfit.

How do I determine my correct size for Silq lingerie?

To find your correct size, we recommend consulting our size guide available on the product pages. It is essential to measure your bust, waist, and hips accurately to select the best fit. If you are between sizes, consider sizing up for optimal comfort.

What is your policy on returns and exchanges?

Due to the intimate nature of our undergarment apparel, Silq does not accept returns or exchanges. However, we offer a free product replacement within 7 days of receiving your order if you experience any issues with your item.

How can I request a replacement for a defective item?

To request a replacement, please contact us at thesilqstore@gmail.com within 7 days of receiving your order. Ensure you provide your order number and clear photos of the issue for a prompt resolution.

What shipping options are available for my order?

Silq offers various shipping options, including standard shipping, which typically takes 6-7 business days within the United States. We also provide express shipping for faster delivery. International shipping is available, with delivery times varying by destination.

Are there any additional costs for international shipping?

Customers are responsible for any import taxes or fees associated with international orders. We declare all packages as “underwear” with minimal value to help reduce potential charges.

How can I contact Silq for further assistance?

If you have any further questions or need assistance, please email us at thesilqstore@gmail.com. Our customer service team is available to help.